Frequently Asked Questions

  • When are the visiting hours?

    We always welcome visitors. We recommend visiting between the hours of 9:00 a.m. to 7:00 p.m. If you have a special circumstance, please speak with the charge nurse on duty so alternate visiting hours may be arranged.

  • Is there a limit to the number of people who can visit at one time?

    Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

  • Is there any private space available to use?

    You may reserve the activity room for any special event (birthday, holidays, meals) in advance. Please contact the Activity Department.

  • Can I bring my children to visit?

    We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.

  • Can I bring a family pet to the facility?

    We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets should also be kept on a leash.

  • How often will a physician or health professional visit?

    Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

  • Can I take my loved one home for a visit?

    Patients may have a leave of absence only with MD authorization, which can be arranged through nursing staff. The resident or responsible party upon arrival and departure must sign the LOA (leave of absence) book, located at the nursing stations.

  • Is smoking permitted in the facility?

    For the safety and welfare of all patients and staff, University Post-Acute Rehab is a non-smoking facility. The designated smoking area is on the garden patio.

  • My loved one has a favorite chair that I’d like to bring to the facility. Can you accommodate this?

    We always want our patients to be comfortable; if space permits, small personal items from the resident’s home are always welcome.

  • Will I be required to do my loved one's laundry?

    Bed linens, hospital gowns, and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one, please inform the charge nurse/social services designee.

  • Is there someone who provides haircuts?

    We have beauticians available. Please contact us to set up an appointment. Payments for all services are made in advance or at the Beauty Shop during appointment.

  • Where should I park, when I come to visit?

    Parking is available on the side and to the rear of the facility. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.

  • Can I bring in my loved one's favorite food?

    Always consult with the nursing staff before bringing food to patients to be consistent with the provision of special diets. Any food kept in the resident room must be in properly sealed containers.

  • Will my loved one have telephone access?

    Private phone access is available to every resident free of charge. Unlimited local and toll free calls can be made from resident phones. An unlimited number of phone calls from any incoming area code (national or international) can be received at the resident phones. Patients can bring in their own phone and simply plug it into the phone jack next to their assigned bed or a phone can be provided by the facility at no extra cost.

  • What kinds of activities are planned for the patients?

    University Post-Acute Rehab has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils, as well as volunteer programs. Scheduled activities include music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings, and volunteer involvement. If you would like to arrange something special, or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.

  • Can the rules be changed?

    Suggestions and recommendations for changes in the facility rules may be submitted in person or in writing to University Post-Acute administration.

  • How often will the Rehabilitation staff work with my loved one?

    Patients will be seen according to physician's orders.

  • Will Medicare Part A cover my stay in the facility?

    You may reserve the activity room for any special event (birthday, holidays, meals) in advance. Please contact the Activity Department.

  • What articles of clothing should I bring?

    We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.

    LADIES
    Dresses
    Pants
    Blouses (with front snaps)
    Socks/Nylons
    Walking Shoes (non-skid soles; velcro)
    Undergarments
    Nightgown/Pajamas
    Robe
    Sweaters (with large buttons)
    GENTLEMEN
    Shirts (button down suggested)
    Pants
    Belts/Suspenders
    Socks
    Walking Shoes (non-skid soles; velcro)
    Undergarments
    Pajamas
    Robe
    Electric Razor

    Personal Laundry:  There is no charge for personal laundry, however families who wish to do their loved ones laundry must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.

    Clothing and Laundry Tips:  All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

  • Can my loved one receive mail?

    Definitely. Mail is delivered to patients personally on a daily basis except for weekends and holidays.

    University Post-Acute Rehab
    Attn:_____ .   Room No. _____
    2120 Stockton Blvd
    Sacramento, CA 95817
     
  • Will my loved one's room have a television?

    All rooms have free cable television in them, but if you would like to bring in your own television from home, please consult with our maintenance director to ensure proper placement according to county fire codes.